Oxford University Hospitals NHS Foundation Trust

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Patient Experience Office

Band 4

Main area
Band 4
Fixed term until 31st January 2020
30 per week
Job ref
John Radcliffe Hospital
£20,150 to £23,363 per annum pro rata
29/10/2018 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.


Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families.

For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values


   The Trust seeks to employ a Patient Experience Officer to work within the Patient Experience and Public Engagement Team. We offer you the chance to work in a busy and challenging environment with a friendly team of people who are committed to improving patients’ experiences of care. While a large part of the role will be focused on office-based tasks, you will be involved in various quality improvement projects and will have the opportunity to influence these work streams. You will gain a wealth of experience in this varied role.

   This position would suit an enthusiastic quick-learner who takes pride in the quality of their work, and is looking to progress their career with a dynamic OUH NHS team. The successful applicant will have previous experience of an administrative role and excellent communication skills as well as a detailed understanding of Microsoft office packages. The post holder will have the ability to liaise with all levels of staff across the organisation as well as members of the public and partner organisations. The post holder will need to be able to use their own initiative with their work, think on their feet, and work well with other colleagues as part of the team. A polite and professional manner is essential.

   Previous NHS experience is desirable.



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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

Documents to download

To print a document or save it to your computer, please click with your right mouse button on the document title and select "Save Target As...". You can then save the document in a suitable place on your computer ready to print it out. Clicking with the left mouse button will open the document in a new window (if your web browser can do so).

Apply online now

Further details / informal visits contact

Ella Reeves, Patient Experience Manager on: ella.reeves@ouh.nhs.uk.


If you have problems applying, contact