Oxford University Hospitals NHS Foundation Trust

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  • This post is only open to internal applicants.

Appointments Clerk

Band 3

Main area
Band 3
37.5 hours per week and 18.75 per week
Job ref
Radiology Appointments HUB, OMRI Office, John Radcliffe Hospital
£16,968 to £19,852 pa
22/02/2018 23:59

The Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Many of our recruitment programmes use values-based interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significance difference to your job satisfaction and above all the outcomes and experience of our patients and their families.

For more information about our Values and Value Based Interviewing please visit  http://www.ouh.nhs.uk/about/vision-and-values/default.aspx


Radiology Appointments Clerk

Job Title: Appointments Clerk

Basis: Full time

Hours: 37.5 hours per week. Variable shifts between the hours of 07:45 – 20:00 and will be required to work occasional weekend days

Band:  3


We are seeking a full time motivated and professional administrator to work within our busy Radiology Department.

The candidate will provide effective, efficient, confidential administrative support and must be a good team player. You will have a flexible approach and have the ability to work proactively and at times using your own initiative whilst possessing a confident and professional manner. You will also have excellent organizational, communication and interpersonal skills. You will also have excellent administration skills, with a good knowledge of Microsoft applications, such as Word and Excel. Experience of working with patient records and using hospital databases and software is advantageous.

Duties will include managing an electronic appointment diary management, dealing with telephone enquiries and various administration tasks to support the clinical services provided by the department. You will be expected to provide cover and undertake regular duties on the department’s reception areas on a rotational basis, including attending patients for appointments, answering telephone enquiries, dealing with queries from clinicians and performing other administration tasks.

You will work in a busy patient centered department as part of an Administration and Clerical team with good peer group support and with appropriate training provided as necessary.

Please note that this post is subject to a 6 month probationary period.

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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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Apply online now

Further details / informal visits contact

Annaliza Rye, Radiology Patient Access Manager at Annaliza.rye@ouh.nhs.uk

If you have problems applying, contact

01865 2 28726