Oxford University Hospitals NHS Foundation Trust

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Receptionist

Band 2

Main area
Administration, Radiology
Grade
Band 2
Contract
Permanent
Hours
37.5 per week
Job ref
321-CSS-578-D
Site
Churchill Hospital
Town
Oxford
Salary
£15,404 to £18,157 per annum
Closing
21/08/2017 23:59

The Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Many of our recruitment programmes use values-based interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significance difference to your job satisfaction and above all the outcomes and experience of our patients and their families.

For more information about our Values and Value Based Interviewing please visit  http://www.ouh.nhs.uk/about/vision-and-values/default.aspx


 

Hours: 37.5 hours per week. Variable shifts between the hours of 07:45 – 20:00 and will be required to work occasional weekend days

We are seeking a full time motivated and professional receptionist to work within our busy Radiology Department at the Churchill Hospital.
The overall purpose of this role is to provide a professional, efficient and friendly reception service, ensuring that all patients, clinicians and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy and Data Quality.

You will be the first point of contact for patients, clinicians and visitors to the department, ensuring a polite and friendly service and that patient details are recorded accurately onto our electronic system, CRIS. You will also be responsible for liaising with clinical staff with regards to patient arrival times and safety information. You will deal with enquiries by various methods of media, including telephone, email and an internal intercom system, in a professional and confident manner.

The candidate must ensure all reception tasks are completed accurately, to ensure patients are attended for their appointments, queries are recorded accurately and information regarding appointments are passed correctly to the administration staff and applicable clinical staff. You will also be responsible for various other administration tasks including, follow up communications with patients that have not attended appointments, courtesy calls and arranging for appointments letters to be dispatched to patients by post.

You must be a good team player, have a flexible approach and have the ability to work proactively and at times using your own initiative. The candidate with have excellent communication and interpersonal skills. Experience of working with hospital software is advantageous.

You will work in a busy patient centered department as part of an Administration and Clerical team with good peer group support and with appropriate training provided as necessary.

Please note that this post is subject to a 6 month probationary period.

No smoking policyPositive about disabled people

Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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Apply online now

Further details / informal visits contact

Jo Grazier, email jo.grazier@ouh.nhs.uk
Julie Shirley, email Julie.Shirley@ouh.nhs.uk

If you have problems applying, contact

OUHC
3rd Floor
Unipart House Business Centre
Garsington Road
Oxford
Oxfordshire
OX4 2PG
Telephone
01865234843