Oxford University Hospitals NHS Foundation Trust

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Patient Access Officer

Band 3 / Band 4

Main area
Administrative Services
Band 3 / Band 4
Job ref
Nuffield Orthopaedic Centre
£16,968 - £22,683 per annum
Today at 23:59

The Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Many of our recruitment programmes use values-based interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significance difference to your job satisfaction and above all the outcomes and experience of our patients and their families.

For more information about our Values and Value Based Interviewing please visit  http://www.ouh.nhs.uk/about/vision-and-values/default.aspx


We are seeking to appoint a Pathway Access officer Band 3 / 4 (pending previous experience) – to join our Spinal waiting list team based at the Nuffield Orthopaedic Centre in Oxford. The post involves dealing with telephone queries, dealing with face to face queries, ensuring the smooth running of the department, monitoring the patient pathway and providing full administrative support to Consultants and their teams. This includes managing and prioritising patients within the pathway and ensuring that patients are fully worked up for theatre. The post holder will be required to use multiple electronic systems.

Knowledge of the Trust's Electronic Patient Record System (EPR) and previous waiting list management would be an advantage but full training will be given. The ideal candidate will have excellent administration skills be able to communicate at all levels and have strong organisational skills and have the ability to work on their own initiative as well as being a team member.   If you are self-motivated and keen to join our team then we would like to hear from you.


Closing Date - 19-02-18

Planned Interview Date - TBC

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Apply online now

Further details / informal visits contact

Lisa Morris (01865) 7 37940

Hannah Trendell (01865) 7 37941

If you have problems applying, contact

01865 226133