Oxford University Hospitals NHS Foundation Trust

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Patient Experience Coordinator

Band 6

Main area
Administrative Services
Band 6
Fixed term for 12 months
18.75 per week
Job ref
The John Radcliffe Hospital
£26,565 - 35,577 per annum pro rata
18/04/2018 23:59

The Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Many of our recruitment programmes use values-based interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significance difference to your job satisfaction and above all the outcomes and experience of our patients and their families.

For more information about our Values and Value Based Interviewing please visit  http://www.ouh.nhs.uk/about/vision-and-values/default.aspx


   An exciting opportunity has arisen within the Patient Experience Team due to the current post holder taking maternity leave from July 2018. This part time post would be suited to someone who is passionate about patient feedback and using it to make improvements.

   It is suitable for a secondment for those who wish to further their personal development. The successful applicant will meet the following criteria:

  • Educated to degree level or equivalent in a subject relevant to the role
  • Experience of working in a patient experience related role in the public sector/NHS
  • Extensive experience of Microsoft Office programmes and databases
  • Experience of preparing, writing and formatting reports to a high standard
  • Experience of working with patient experience surveys and questionnaire design.

   You should have a patient centred approach and be able to deliver on a wide range of activities related to improvement in patient experience. Key elements of the role will relate to patient feedback processes such as the NHS Friends & Family Test survey, the Care Quality Commission National Patient Survey programme as well as local surveys. The role will also support the implementation of the Trust’s Patient and Public Involvement Strategy and will lead on specific work streams to enable its implementation.

   You will work alongside clinical colleagues across the Trust to implement innovative initiatives aimed at improving the experience of patients, visitors and carers through the analysis of all types of patient feedback. You will also work to support clinical teams to embed meaningful and structured patient and service user feedback in line with the Trust’s key quality priorities. This will involve partnership working with patients and the public, as well as key staff stakeholders.

   The post holder will be required to support colleagues with projects such as the improvement of the Trust’s provision of interpreting and translation services.

   You should have excellent interpersonal and organisational skills and will demonstrate the ability to prioritise, show initiative, and deliver on tasks in a timely manner. The successful candidate will be an enthusiastic and capable team player, as well as being adept at producing high quality reports for meetings including the Trust Board.

 Interview date: 8th May 2018


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Further details / informal visits contact

Olivia Galloway – Olivia.Galloway@ouh.nhs.uk 01865 221578


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