Oxford University Hospitals NHS Foundation Trust

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Patient Pathway Administrator

Band 4

Main area
Band 4
Full Time 37.5 hours per week
Job ref
John Radcliffe Hospital
£21,089 to £23,761 pa
19/07/2019 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.


Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families.

For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values


The Cardiothoracic Department, based at the John Radcliffe Hospital is seeking to appoint an enthusiastic, motivated and organised individual to join our secretarial team. This is a very busy role working for consultant cardiologists and the associated medical team. The role requires sensitive and effective communication with patients on behalf of the consultants, and also with other hospitals and clinical staff.

The individual will be the focal point for a high volume of telephone and email enquiries which need to be dealt with in a professional and compassionate manner with an emphasis on priority for urgent matters. The individual will be required to prioritise and organise their own workload, with an excellent telephone manner and professional approach.

The work is varied and challenging. You will be required to use our transcription system, use the EPR system and other systems including Solus, Imaging Request Portal and Medcon.

You will also undertake any other secretarial duties as requested by the consultants you will be working for and the extended team of registrars and nursing staff within that team. You will also be required to work as part of the larger secretarial team and cross cover for sickness and annual leave.

Sound communication skills are essential, as well as the ability to follow instructions and willingness to learn. In-house training will be given on software packages specifically used in this Division.


Closing Date: 19/07/2019
Interview Date(s) 26/07/2019

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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

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Further details / informal visits contact

Hazel Bowles Hazel.Bowles@ouh.nhs.uk