Oxford University Hospitals NHS Foundation Trust

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Outpatient Administrator

Band 3

Main area
Band 3
37.5 hours per week
Job ref
John Radcliffe Hospital
£18,813 - £20,795 per annum/ pro-rata
26/04/2019 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.


Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families.

For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values


The Cardiothoracic Directorate at the John Radcliffe Hospital is one of the major providers of care within the South East Region. We are an extremely busy, friendly and currently expanding department.

WE HAVE EXCITING NEWS; We have recently established our Clinic Prep Assistants, as Outpatient Administrators on a Band 3

The Outpatient Administration team are responsible for booking Patients in at the reception desk, booking new and future appointments, pulling notes, preparing clinics and liaising with Patients and the clinical teams to ensure that a professional service is given at all times.

An Outpatient Administrator is a first point of contact for receiving referrals for Outpatient clinics from GPs and also for Patient queries regarding their outpatient appointments.

An Outpatient Administrator has duties within the clinic prep team such as, being responsible for ensuring Outpatient clinics are fully prepared for the service to run smoothly. This role ensures that all Patient medical records are available for outpatient clinics, that new referral letters are paired with the patient’s records and to have an eye for detail by ensuring last clinic letters, reports and results are made available for clinic.

This role communicates with a wide range of colleagues, who are clinical and non-clinical. There is a staff rota, where team members are asked to be flexible and work until 5pm.

Applicants will be Patient focused and have a positive attitude with the ability to support the immediate outpatient team and the wider directorate. Applicants will be flexible to the needs of the service and able to cross cover if the need arises.

This post will be challenging, fast paced and attention to detail is required.

Personal and team development is encouraged and supported and the post holders will be motivated, reliable and flexible. NHS experience is desired, but not essential as full training will be given.

Closing Date: 26th April 2019

Planned Interview Date: 10th May 2019

No smoking policyPositive about disabled people

Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

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Further details / informal visits contact

Holly Campbell holly.campbell@ouh.nhs.uk