Oxford University Hospitals NHS Foundation Trust

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Overseas Patients Officer

Band 4

Main area
Band 4
Full time - 37.5 hours per week
Job ref
Unipart house, OUH Cowley
£20,150 - £23,363 per annum
27/01/2019 23:59
Interview date

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.


Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families.

For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values


Oxford University Hospital NHS Foundation Trust requires a highly motivated, reliable and flexible Overseas Patients Officer to work as a key member of the Finance Team. You will have extensive knowledge of Healthcare infrastructure services and suitable experience of working within a Hospital environment.


The post holder acts as the Trust focus for Overseas Visitors, ensuring that maximum overseas visitor income is recovered for the Trust through a mixture of direct patient contact and through the support of other staff within the Trust. The post holder will determine whether patients suspected of not being eligible for free NHS care are liable.  If a patient is not eligible for free care, the post holder will establish the cost of the planned treatment.  In order to do this the Overseas Patient Officer will be required to interview the patient in order to establish eligibility according to Department of Health Guidance, and then collate detail on any treatment planned or provided, generate final invoices and secure payment. The post holder will also be responsible for the administration processes related to Overseas Visitors. Integral to the role is organizing and delivering training for Divisional staff throughout the Trust when necessary.


We are able to offer a competitive salary and benefits package including access to the NHS pension scheme, staff discounts, childcare vouchers and 27 days annual leave a year (not including bank holidays) extending to 33 days a year with service. You will also have a chance to be a part of one of the largest acute teaching trusts in the UK, with a national and international reputation for the excellence of its services and its role in teaching and research.

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Further details / informal visits contact

Barry Shaw, Overseas Visitors Manager, on 01865 (7)43 309