Oxford University Hospitals NHS Foundation Trust

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IT Support Analyst

Band 5

Main area
IM&T Services
Band 5
Fixed Term and Permanent
37.5 hours per week
Job ref
John Radcliffe Hospital
£23,023 to £29,608 pa
21/10/2018 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.


Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families.

For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values



Information Management and Technology Services

Delivering ICT services to the NHS in Oxfordshire

   Information Management and Technology Services (IM&T Services) provide support to Oxford University Hospitals NHS Foundation Trust users as well as to a number of other Health organisations across Oxfordshire. This involves supporting over 10,000 workstations and printers, circa 11,000 staff users of systems, and nearly 800 servers (over 75% virtual). During 2016, IM&T Services responded to 132,000 calls and were involved in multiple projects.

IT Support Analyst, (Permanent & 2 Year Fixed Term Contract)

Job Ref: GDE 53, GDE 64, IM&TS 329, & IM&TS 309

Salary Scale: Band 5, (£23,023 - £29,608)

Hours: 37.5 hrs

Notes: This post may be asked to contributed to the 24 hour “on call” commitment of IM&T Services for which additional payments apply. 

   This post will be responsible for contributing to the provision of 2nd and 3rd level user and system support covering corporately-approved technologies used at the desktop within our customer organisations. The IT Support team provides emergency “on call” service for which there is rota participation.

   We are looking for a self-motivated team player with a positive attitude, good interpersonal skills, energy and a methodical approach to tasks. You will operate within a customer focused team and take ownership of both support calls and some server administration.

    Good knowledge of Microsoft desktop products is essential, particularly Windows 7 and Office 2010, as is in-depth knowledge of Active Directory, Exchange, network and mobile technologies.   Experience of desktop rollout projects would be an advantage, along with the ability to problem-solve working in a fast-paced environment.

    This post offers an excellent opportunity for professional development in a supportive environment.

    Closing date for completed applications: 21st October 2018

    Interviews to be held in the week commencing: 5th November 2018 


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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

Documents to download

To print a document or save it to your computer, please click with your right mouse button on the document title and select "Save Target As...". You can then save the document in a suitable place on your computer ready to print it out. Clicking with the left mouse button will open the document in a new window (if your web browser can do so).

Apply online now

Further details / informal visits contact

Tracy Crossman - Tracy.Crossman@ouh.nhs.uk


If you have problems applying, contact