Oxford University Hospitals NHS Foundation Trust

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Application Support & Training Analyst

Band 5

Main area
IM&T Services
Band 5
Fixed Term - 2 years
37.5 hours per week
Job ref
John Radcliffe Hospital
£23,023 to £29,608 per annum
24/02/2019 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.


Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families.

For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values


OUH NHS Foundation Trust, IM&T Services

delivering ICT services to the NHS in Oxfordshire



Application Support & Training Analysts, (Fixed Term 2 Year)


Job Ref: GDE 49

Salary Scale: Band 5 (23,023 - £29,608) depending on qualifications & experience

Hours: 37.5 per week


Notes:  This post may be asked to contribute to the 24 hour "on call" commitment of IM&T Services for which additional payments apply


 JOIN OUR APPLICATION SUPPORT TEAM within an ITIL environment at a busy NHS Foundation Trust.  The successful applicants will play a significant role in providing operational support for users of the Electronic Patient Record (EPR), as well as delivering system related projects and developments within IM&T Services as part of the OUH Global Digital Exemplar Programme.


The OUH Global Digital Exemplar Programme will take the Oxford University Hospitals NHS Foundation Trust from being one of the most digitally advanced Trusts in the UK to one of the most digitally advanced Trusts in the world over the next two years. The Trust will be an exemplar to other Trusts and assist in their journey to digitally enable the best clinical models for patient safety and outcomes while freeing staff time to care.  The OUH Global Digital Exemplar Programme is seeking talented, enthusiastic, and ambitious staff to accelerate delivery of the Programme.

Application Support provides resolution of service incidents and requests received by the IM&TS Service Desk.  You may also be required to deliver training to end users, and undertake testing of new developments and maintenance releases.  There may also be a requirement to contribute to the 24 hour "on call" commitment of IM&T Services for which additional payments apply.

This challenging role offers a career development opportunity for an enthusiastic, organised and highly motivated individual with strong analytical and communication skills, knowledge of ICT and proven experience of providing support in a customer focused environment.  Previous experience of working in a NHS or healthcare environment is desirable but not essential.

Closing dates for completed applications: Sunday 24th February 2019

Interviews to be held on: Week commencing 11th March 2019


Note: Previous applicants need not apply

No unsolicited emails from agencies please

No smoking policyPositive about disabled people

Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

Documents to download

To print a document or save it to your computer, please click with your right mouse button on the document title and select "Save Target As...". You can then save the document in a suitable place on your computer ready to print it out. Clicking with the left mouse button will open the document in a new window (if your web browser can do so).

Apply online now

Further details / informal visits contact

If you would like any further information please contact Emily Taylor,  Application Support Team Manager

Email: Emily.Taylor2@ouh.nhs.uk


If you have problems applying, contact

01865 743462