Oxford University Hospitals NHS Foundation Trust

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Senior IT Support Analyst

Band 6

Main area
IM&T Services
Grade
Band 6
Contract
Permanent
Hours
37.5 hours per week
Job ref
321-JC-IMT-SSA
Site
John Radcliffe Hospital
Town
Oxford
Salary
£26,565 - £35,577 per annum
Closing
29/10/2017 23:59

The Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Many of our recruitment programmes use values-based interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significance difference to your job satisfaction and above all the outcomes and experience of our patients and their families.

For more information about our Values and Value Based Interviewing please visit  http://www.ouh.nhs.uk/about/vision-and-values/default.aspx


 

OUH NHS Foundation Trust, IM&T Services
delivering ICT services to the NHS in Oxfordshire

*Previous applicants need not apply*

Information Management and Technology Services (IM&T Services) provide support to Oxford University Hospitals NHS Foundation Trust users as well as to a number of other Health organisations across Oxfordshire. This involves supporting over 10,000 workstations and printers, circa 11,000 staff users of systems, and nearly 800 servers (over 75% virtual). During 2015, IM&T Services responded to 140,000 calls and were involved in multiple projects.

Senior IT Support Analyst (Permanent)
Job ref: IM&TS 075
Salary Scale: Band 6 (£26,565– £35,577) depending on qualifications and experience
Hours: 37.50 per week

Note: This post may be asked to contribute to the 24 hour ‘on-call’ commitment of IM&T Services


This post will operate within a customer focused team following ITIL best practices, and will be responsible for delivery of 2nd level user and system support covering corporately-supported technologies used within our customer organisations.

The post-holder will be a self-motivated and well-organised team player with a positive attitude, excellent interpersonal skills, and a methodical approach to tasks. As a senior member of the team they will demonstrate a high level of technical knowledge and diagnostic skills, and have the ability to motivate and develop other team members.

Expert knowledge of Microsoft desktop products is essential, as is good working knowledge of Exchange, Active Directory, Network and mobile technologies. Experience of the Microsoft System Centre Configuration Manager would also be an advantage, as would experience of desktop rollout projects.

This post offers an excellent opportunity to work in a supportive environment providing professional training and development opportunities.

Closing date for completed applications: Sunday 29th October 2017
Interviews to be held: week commencing: w/c 13th November 2017

No smoking policyPositive about disabled people

Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

Documents to download

To print a document or save it to your computer, please click with your right mouse button on the document title and select "Save Target As...". You can then save the document in a suitable place on your computer ready to print it out. Clicking with the left mouse button will open the document in a new window (if your web browser can do so).

Apply online now

Further details / informal visits contact

Graham.Bellinger@ouh.nhs.uk

If you have problems applying, contact

Telephone
01865 743467