Oxford University Hospitals NHS Foundation Trust

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IT Support Analyst

Band 5

Main area
IM&T Sevices
Band 5
Permanent / Fixed Term
Job ref
The John Radcliffe Hospital
£22,128 - 28,746 per annum
21/01/2018 23:59

The Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Many of our recruitment programmes use values-based interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significance difference to your job satisfaction and above all the outcomes and experience of our patients and their families.

For more information about our Values and Value Based Interviewing please visit  http://www.ouh.nhs.uk/about/vision-and-values/default.aspx



Information Management and Technology Services

Delivering ICT services to the NHS in Oxfordshire

Information Management and Technology Services (IM&T Services) provide support to Oxford University Hospitals NHS Foundation Trust users as well as to a number of other Health organisations across Oxfordshire. This involves supporting over 10,000 workstations and printers, circa 11,000 staff users of systems, and nearly 800 servers (over 75% virtual). During 2016, IM&T Services responded to 132,000 calls and were involved in multiple projects.

IT Support Analyst, (Permanent & 2 Year Fixed Term Contract)

Notes: This post may be asked to contributed to the 24 hour “on call” commitment of IM&T Services for which additional payments apply. 

This post will be responsible for contributing to the provision of 2nd and 3rd level user and system support covering corporately-approved technologies used at the desktop within our customer organisations. The IT Support team provides emergency “on call” service for which there is rota participation.

We are looking for a self-motivated team player with a positive attitude, good interpersonal skills, energy and a methodical approach to tasks. You will operate within a customer focused team and take ownership of both support calls and some server administration.

Good knowledge of Microsoft desktop products is essential, particularly Windows 7 and Office 2010, as is in-depth knowledge of Active Directory, Exchange, network and mobile technologies.  Experience of desktop rollout projects would be an advantage, along with the ability to problem-solve working in a fast-paced environment.

This post offers an excellent opportunity for professional development in a supportive environment.


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Further details / informal visits contact

Tracy Crossman - Tracy.Crossman@ouh.nhs.uk

If you have problems applying, contact