Oxford University Hospitals NHS Foundation Trust

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Application Support & Training Analyst

Band 5

Main area
Information and Communication
Band 5
Permanent & Fixed Term
37.5 per week
Job ref
The John Radcliffe Hospital
£22,128 - 28,746 per annum
29/04/2018 23:59

The Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Many of our recruitment programmes use values-based interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significance difference to your job satisfaction and above all the outcomes and experience of our patients and their families.

For more information about our Values and Value Based Interviewing please visit  http://www.ouh.nhs.uk/about/vision-and-values/default.aspx


OUH NHS Foundation Trust, IM&T Services

delivering ICT services to the NHS in Oxfordshire

   Information Management and Technology Services (IM&T Services) provide support to Oxford University Hospitals NHS Foundation Trust users as well as to a number of other Health organisations across Oxfordshire. This involves supporting over 10,000 workstations and printers, circa 11,000 staff users of systems, and nearly 800 servers (over 75% virtual). During 2016, IM&T Services responded to 132,000 calls and were involved in multiple projects.

 Application Support & Training Analysts, (Fixed Term 1 Year & Permanent)

Job Ref: GDE 46 & IM&TS 364

Salary Scale: Band 5 (22,128 - £28,746) depending on qualifications & experience

Hours:  37.5

Notes:   This post may be asked to contribute to the 24 hour "on call" commitment of IM&T Services for which additional payments apply. 

   This post offers an exciting opportunity to join our Application Support Team within a busy NHS Foundation Trust. The successful applicant will play a significant role in providing operational support for users of the Electronic Patient Record (EPR), as well as delivering system related projects and developments within IM&T Services as part of the OUH Global Digital Exemplar Programme.

   The OUH Global Digital Exemplar Programme will take the Oxford University Hospitals NHS Foundation Trust from being one of the most digitally advanced Trusts in the UK to one of the most digitally advanced Trusts in the world over the next two years. The Trust will be an exemplar to other Trusts and assist in their journey to digitally enable the best clinical models for patient safety and outcomes while freeing staff time to care. The OUH Global Digital Exemplar Programme is seeking talented, enthusiastic, and ambitious staff to accelerate delivery of the Programme.

   Part of this role may involve providing resolution of service incidents and requests received by the Application Support Team via our IM&TS Service Desk. You may also be required to deliver training to end users, and undertake testing of new developments and maintenance releases. There may also be a requirement to contribute to the 24 hour "on call" commitment of IM&T Services for which additional payments apply.

   This challenging role offers a career development opportunity for an enthusiastic, organised and highly motivated individual with strong analytical and communication skills, knowledge of ICT and proven experience of providing support in a customer focused environment. Previous experience of working in a NHS or healthcare environment is desirable but not essential.

Closing dates for completed applications: 25th March 2018

Interviews to be held on 23rd April 2018



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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

Documents to download

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Apply online now

Further details / informal visits contact

Emily Taylor, Application Support Team Manager

Email: Emily.Taylor2@ouh.nhs.uk


If you have problems applying, contact