Oxford University Hospitals NHS Foundation Trust

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Receptionist

Band 2/3 Link-Graded

Main area
Vascular Studies Unit, Vascular Surgery
Grade
Band 2/3 Link-Graded
Contract
Permanent
Hours
37.5 hours per week
Job ref
321-GEN-REC-VS-B2-3-A
Site
John Radcliffe Hospital
Town
Oxford
Salary
£17,460 - £20,448 per annum
Closing
12/12/2018 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

 

Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families.

For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values


 

We are seeking a full time receptionist to join our team within the Vascular Studies Unit at the John Radcliffe Hospital. The working hours are 37.5 per week – working times will vary and will be between the hours of 08:00 – 17:00, as required by the department.


The purpose of this role is to provide a professional, efficient and friendly reception service, ensuring that all patients, clinicians and visitors are welcomed to the department in an appropriate manner. You will be the first point of contact for patients, clinicians and visitors to the department, ensuring a polite and friendly service. You will be responsible for ensuring that patient details are recorded accurately onto EPR and CRIS. You will also be responsible for liaising with clinical staff in regards to patient arrival times, and handling telephone and email enquires in a professional and confident manner.


The post holder must ensure that all reception tasks are completed accurately, ensuring patients are checked in for their appointments on EPR and CRIS, queries are recorded accurately and information regarding appointments is passed to administration and clinical staff as necessary. You will also be responsible for various other administration tasks including making calls to patients regarding appointments and arranging for letters to be dispatched to patients by post.

 

You must be a good team player, have a flexible approach and the ability to work proactively and, at times, using your own initiative. The ideal candidate will have excellent communication and interpersonal skills. Experience of working with hospital systems is advantageous but is not required, as all necessary training will be given to the successful applicant. You will be part of a busy, patient-focussed team within the Vascular Studies Unit, with numerous opportunities for progression.

 

Closing date : 12th December 2018

 

 



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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

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Further details / informal visits contact

Christina Adams, Service Manager for Plastic and Vascular Surgery

Tel. 01865 231074  

christina.adams@ouh.nhs.uk