Oxford University Hospitals NHS Foundation Trust

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Senior Server Support Analyst

Band 6

Main area
Information & Communication Technology
Grade
Band 6
Contract
Permanent
Hours
37.5 per week
Job ref
321-JC-061-GDE
Site
John Radcliffe Hospital
Town
Oxford
Salary
£26,302 to £35,225 pa
Closing
05/02/2017 23:59

The Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Many of our recruitment programmes use values-based interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significance difference to your job satisfaction and above all the outcomes and experience of our patients and their families.

For more information about our Values and Value Based Interviewing please visit  http://www.ouh.nhs.uk/about/vision-and-values/default.aspx


 

Information Management and Technology Services
Delivering ICT services to the NHS in Oxfordshire

Information Management and Technology Services (IM&T Services) provide support to Oxford University Hospitals NHS Foundation Trust users as well as to a number of other Health organisations across Oxfordshire. This involves supporting over 10,000 workstations and printers, circa 11,000 staff users of systems, and nearly 800 servers (over 75% virtual). During 2015, IM&T Services responded to 140,000 calls and were involved in multiple projects.

Senior Server Support Analyst, (Permanent)
Job Ref: GDE 62
Salary Scale: Band 6, (£26,302 - £35,225), depending on qualifications and experience
Hours: 37.5 hrs

Notes: This post may be asked to contributed to the 24 hour “on call” commitment of IM&T Services for which additional payments apply.

The post-holder is to join an existing team of corporate server specialists within the IM&T Services IM&T Service Delivery group, and is responsible for delivery, support and administration of corporate server-based systems for over 800 servers and 12,000 users across a large number of NHS sites within Oxfordshire.

We are seeking an IT support technician, who will need working knowledge and skills obtained in a general Windows support role (1st or 2nd line). They will have experience of working in a process driven environment. They should have good communication skills along with quality reporting and presentation skills. They should also have awareness/exposure to, and preferably experience of, a number of the following technology competencies (although not essential as experience will be gained in this role): Microsoft Server 2008R2 to 2012R2; Sophos Antivirus; Backup systems; Virtual Servers; Active Directory; rack mounted server hardware; Cloud technologies (Azure, Office 365 etc) and any other general server environment/fabric management skills.

The post-holder will be an excellent communicator, experienced and technically competent in the required technologies; and able to produce concise, relevant documentation.

IM&T Services supports a busy, fast-moving technical environment and a diverse user community across Oxfordshire, and has adopted ITIL Service Management processes for the management thereof. It offers a supportive atmosphere for training and professional career development, and the post-holder will gain considerable technical and operational experience in the development and management of a complex server systems environment.

Closing date for completed applications: 5 February 2017
Interviews to be held in the week commencing: 20 February 2017

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Further details / informal visits contact

Lee Massie - Lee.Massie@ouh.nhs.uk