Oxford University Hospitals NHS Foundation Trust

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Application Support & Training Analyst

Band 5

Main area
Information & Communication Technology
Band 5
37.5 hours per week
Job ref
The John Radcliffe Hospital
£21,909 - £28,462 per annum
05/02/2017 23:59

The Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Many of our recruitment programmes use values-based interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significance difference to your job satisfaction and above all the outcomes and experience of our patients and their families.

For more information about our Values and Value Based Interviewing please visit  http://www.ouh.nhs.uk/about/vision-and-values/default.aspx


OUH NHS Foundation Trust, IM&T Services
delivering ICT services to the NHS in Oxfordshire

Information Management and Technology Services (IM&T Services) provide support to Oxford University Hospitals NHS Foundation Trust users as well as to a number of other Health organisations across Oxfordshire. This involves supporting over 10,000 workstations and printers, circa 11,000 staff users of systems, and nearly 800 servers (over 75% virtual). During 2015, IM&T Services responded to 140,000 calls and were involved in multiple projects.

Application Support & Training Analysts, (Fixed Term 2 Years)

Salary Scale: Band 5 (£21,909 - £28,462) depending on qualifications & experience
Hours: 37.5

Notes: This post may be asked to contribute to the 24 hour "on call" commitment of IM&T Services for which additional payments apply.

This post offers an exciting opportunity within our Application, Training and Data Quality Team. The role will play a significant role in supporting system related projects within IM&T Services, liaising with Trust Directorates.

Working within the Application Support and Training Team, you will be required to support operational workflows/processes, service incidents/requests and associated training and testing to ensure skill mix across the team.

This challenging role offers a career development opportunity for an enthusiastic and highly motivated individual with strong interpersonal skills, knowledge of ICT, service management and proven experience of providing support in a customer focused environment.

Closing dates for completed applications: 5 February 2017
Interviews to be held in the week commencing: 20 February 2017

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Apply online now

Further details / informal visits contact

Sophie Colleran, Interim Systems Training Manager
Email: sophie.colleran@ouh.nhs.uk