Oxford University Hospitals NHS Foundation Trust

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Senior Service Desk Analyst

Band 5

Main area
Information & Communication Technology
Grade
Band 5
Contract
Permanent
Hours
37.5 per week
Job ref
321-JC-062-GDE
Site
John Radcliffe Hospital
Town
Oxford
Salary
£21,909 to £28,462 pa
Closing
05/02/2017 23:59

The Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Many of our recruitment programmes use values-based interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significance difference to your job satisfaction and above all the outcomes and experience of our patients and their families.

For more information about our Values and Value Based Interviewing please visit  http://www.ouh.nhs.uk/about/vision-and-values/default.aspx


 

OUH NHS Foundation Trust, IM&T Services
delivering ICT services to the NHS in Oxfordshire

Previous applicants need not apply

Information Management and Technology Services (IM&T Services) provide support to Oxford University Hospitals NHS Foundation Trust users as well as to a number of other Health organisations across Oxfordshire. This involves supporting over 10,000 workstations and printers, circa 11,000 staff users of systems, and nearly 800 servers (over 75% virtual). During 2015, IM&T Services responded to 140,000 calls and were involved in multiple projects.

Senior Service Desk Analysts, (Permanent)

Job ref: GDE 51, GDE 52, GDE 65
Salary Scale: Band 5 (£21,909 - £28,462) depending on qualifications and experience
Hours: 37.50 per week

The Senior Service Desk Analyst, reporting to the Service Desk Supervisor/Team Lead, contributes to the effective operation of the Service Desk.

The post holder will receive and respond by telephone and email to requests for support from users by providing information to enable incident resolution; maintain accurate log entries; use escalation procedures to ensure the prompt allocation of unresolved calls; and at all times deal with users in a courteous, friendly and professional manner.

To succeed in this post you will have experience of working in a customer focussed call centre or helpdesk environment; be able to plan and organise a variety of tasks with differing priorities; have an analytical approach to problem solving; have fast and accurate keyboard skills; demonstrate knowledge of helpdesk database programmes and Microsoft Office Suite; and be confident to learn new skills.

This post offers an excellent opportunity for career development in a supportive environment.

Closing dates for completed applications: 5 February 2017
Interviews to be held in the week commencing: 20 February 2017

No smoking policyPositive about disabled people

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Apply online now

Further details / informal visits contact

Bernadette Cornborough - bernadette.cornborough@ouh.nhs.uk